FAQs
Find answers to commonly asked questions about our NBN plans and services
What is a SIM-only plan?
A SIM-only plan gives you talk, text and data without including a handset. Just pop the SIM into your unlocked phone and you’re good to go.
How do I activate my SIM?
You’ll receive easy-to-follow activation steps with your SIM pack.
What size SIM do I need?
FOXUS SIM cards come in all three sizes: standard, micro and nano. Just pop out the size that fits your phone.
What’s included in a mobile plan?
All mobile plans include talk, text and data. You can also add extras like international calling or data boosts.
Can I change my plan later?
Yes. All FOXUS mobile plans are contract-free, so you can change your plan anytime.
Can I use my own modem?
Yes. Most modems will work if they’re NBN-compatible. You might need a connection box or other equipment depending on your setup. If you need help checking, our team is here.
What’s my connection type?
When you enter your address on our NBN plan page, your connection type will appear before you choose your plan.
Why aren’t all speeds available?
Some areas can’t support higher speeds due to local infrastructure. If your address can’t support your chosen plan, we’ll be in touch with other options.
Are there any extra charges?
There are no standard setup fees. If your address is in a new development or needs additional cabling, NBN Co may apply a one-off fee. We’ll show all charges upfront before you place your order.
How fast is the NBN?
FOXUS offers NBN plans from Momentum (NBN 50) to Lightning Click (NBN 1000), each designed for different needs. Your actual speed depends on your address, connection type and home setup.
Can I cancel my plan?
Yes. Our NBN plans are billed monthly, with no lock-in contracts. If you cancel during the month, pre-paid fees are not refundable.